Is your Website not delivering the results you expect?

a UX Audit can help

Performed remotely and usually completed in just a few days, a UX audit can provide actionable recommendations that improve the overall user experience of a website – and drive positive results. 

When should you do it?

When the data indicates there’s problem or – if there is no data but you have a feeling that you’re not getting the results you expect from your website or application. 

Sure, pouring money into marketing will gain you thousands of site visitors… but if your visitors:

… then you’re simply throwing your money away. Strong marketing paired with a poor user experience is a losing combination.

What does a UX Audit include?

The audit outlines an overview of the site, system or application’s components and processes, and targets key usability issues. Some of the topics I examine include: consistency, feedback, cognitive load, error management and prevention, ease of use and more. You can read in length about the process here.

At the end of the audit, you’ll receive a detailed report listing the issues, diagnosed based on their severity level. Also included is an explanation of why each issue is considered a problem, along with recommended solutions on how to fix them. 

Samples from the final report

Common Questions

What is the main benefit of Expert Evaluation / UX Audit?

You get feedback quickly, and at a relatively low cost. This process recommends actionable improvements for the overall user experience of an existing product—without undergoing a full UX Process.

What do I get at the end of the process?

Once the evaluation is complete, you will receive a detailed report reviewing the strengths and weaknesses of the interface, including recommendations for implementing possible solutions.

How long does it take?

This varies depending on the complexity of the site / system, but in most cases you can expect a detailed report in 7-10 business days. 

What is the difference between an expert evaluation and usability tests?

Aside from the fact that usability tests are more expensive and take longer to complete, these tests can’t successfully diagnose every issue, simply because users don’t have the ability to identify and articulate what they are. An expert evaluator, on the other hand, is able to pinpoint and explain the issues from a design perspective.

Don’t you need knowledge of my industry to evaluate my product?

Not necessarily. Familiarity with your field can be helpful in understanding your product’s goals and limitations, but it is not essential to perform an evaluation of usability issues specifically.  Bringing in an evaluator with a broader background is actually more ideal  because they have a wider understanding of how a design can perform well or poorly in different contexts. 

What happens if we need a full UX Process?

No problem 🙂 A full UX Process is one of the services I provide. You can read more about the process here.