Israel Defense Forces

Medical Appointment App


Mobile App


The IDF is one of the largest organizations in Israel – and when it comes to booking doctors’ appointments for soldiers, it only had a call center. The growing number of calls and the lack of transparency in doctors’ availability drove the Medical Corps to develop a designated mobile app that would help soldiers book and manage their appointments more efficiently

Challenges & Solutions

reduce number of no shows for appointments currently booked by the call center

adding appointment reminders to soldiers which was supported through calendar integration and SMS & app notifications

Efficiently optimize costs for doctor’s time on base

adding a new waiting list feature which notified soldiers when an appointment which matches their criteria – became available

improve service to soldiers who require immediate medical attention

offering a quick results page with available appointments across the country immediately after selecting an expertise category

From UX

From Final Design

Design: Prototype Studio